Privacy Policy for Terra Bloom Adventures
Terra Bloom Adventures is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or otherwise interact with us. Your trust is paramount, and we aim to be transparent about our data practices.
1. Information We Collect
We collect various types of information to provide and improve our guided nature tours, bespoke travel planning, floral garden visits, eco-tourism experiences, wildlife observation packages, and photography expeditions. This includes:
- Personal Identification Information: Name, postal address, email address, phone number, date of birth (for age-restricted activities or travel requirements), passport details (for international travel), and payment information (e.g., credit card details, which are processed securely by third-party payment processors).
- Demographic Information: Nationality, gender, and dietary restrictions or medical conditions relevant to your tour participation (collected only with your explicit consent).
- Travel Preferences: Interests, activity preferences, accommodation preferences, and special requests related to our services.
- Website Usage Data: Technical data including your IP address, browser type and version, time zone setting, operating system and platform, and information about how you use our website (e.g., pages visited, duration of visit). This is collected via cookies and similar tracking technologies.
- Communication Data: Records of your correspondence with us, including inquiries, feedback, and customer service interactions.
2. How We Collect Your Information
We collect information through various methods:
- Direct Interactions: When you book a tour, fill out forms on our website, subscribe to our newsletter, participate in a survey, or communicate with us via phone, email, or in person.
- Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties such as analytics providers (e.g., Google Analytics) and payment service providers.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your bookings, manage your travel arrangements, provide tour services, and tailor experiences to your preferences.
- Communication: To send you booking confirmations, updates about your tours, important travel information, and respond to your inquiries.
- Personalization: To customize your experience on our website and offer services that are most relevant to your interests.
- Marketing: With your consent, to send you newsletters, promotional offers, and information about new tours or services we believe you might like. You can opt-out at any time.
- Improvement of Services: To analyze website usage, gather feedback, and understand customer needs to enhance our tours and online platform.
- Safety and Security: To ensure the safety of our tours and participants, and to comply with legal and regulatory obligations.
4. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party partners who assist us in operating our business and providing services, such as payment processors, accommodation providers, transport companies, local guides, and software service providers. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We utilize secure servers, encryption technologies, and access controls to protect your data from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Objection to Processing: The right to object to our processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
9. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Terra Bloom Adventures
839 Blossomwood Crescent, Suite 200,
Victoria, British Columbia, V8X 3X6
Canada